Complaints Procedures
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If you are not happy with the service that you receive
from us, please let us know as soon as possible. Clearly
it is in our interests that we provide the best possible
level of service to our existing clients and also those
new to our services. Things go wrong from time to time
and it is important to us that we know when we are not
meeting with your expectations of us, so that we can
help you and also improve our service to al our clients. Please contact us as soon as possible on 01270 767327 for immediate assistance. We also have a laid done formal procedure for complaints where you feel that you have not had satisfaction from your enquiries. This is detailed below. What To Do If You Have a Complaint If you wish to register a complaint please contact: |
Mr David J Burton ACII
Group Managing Director
Blackfriars Group
6th Floor 8 Exchange Quay
Manchester
M5 3EJ
Telephone 0161 932 1024
or by email djb@blackfriarsgroup.co.uk
If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service.